Meet Our Founder – Imogen Fox

Step into the story behind Foxy Locks, the luxury UK hair extensions brand loved by beauty enthusiasts around the world. Founded by Imogen Fox, a renowned YouTube hair expert and entrepreneur, Foxy Locks was born from her mission to help every person feel effortlessly confident and beautiful.

From her early days sharing hair tutorials online to creating her own line of premium, ethically made clip in hair extensions, Imogen’s passion for quality and authenticity has shaped everything we do. Each Foxy Locks piece reflects her belief that everyone deserves hair that looks and feels truly stunning.

Want to learn more about Imogen’s journey and the inspiration behind Foxy Locks? Read her full interview here. 

We’re so proud of how far we’ve come, and we can’t wait to keep growing with our incredible Foxy Locks community. Thank you for being part of the story.

Where Are We Located?

Foxy Locks is proudly based in the beautiful South West of Cornwall, United Kingdom, where all of our luxury clip in hair extensions are lovingly packed and dispatched. We ship worldwide, bringing a touch of Foxy Locks glamour to customers across the globe.

Our Postal & Dispatch Address:
Foxy Locks Ltd
16 Marsh Lane Industrial Estate
Hayle
Cornwall
TR27 5JR
United Kingdom

Do You Have a Shop I Can Visit?

Yes, we do! Our Foxy Locks store in Hayle, Cornwall welcomes visitors who’d love to experience our products in person. Our friendly and knowledgeable team will be delighted to help you find your perfect shade match and answer any questions about our premium hair extensions.

We would truly love to meet you, it’s always special connecting with our community face to face.
If you’d like to plan your visit or have any questions, please get in touch with us!

Are Foxy Locks Products Available in Other Stores?

To ensure the highest quality and authenticity, Foxy Locks products are exclusively stocked and dispatched directly by us across all our official marketplaces and platforms.

When you order through foxylocks.com, you’re guaranteed to receive 100% genuine Foxy Locks hair extensions, lovingly packaged and handled by our dedicated team.

When Are We Open?

Our Foxy Locks online store is always open - you can shop your favourite luxury clip in hair extensions anytime, 24/7, from anywhere in the world!

Our Customer Care and Dispatch Team are available during the hours below. We’re based in Cornwall, United Kingdom, and operate Monday to Friday (excluding bank holidays).

If you reach out outside of these hours, don’t worry - we’ll respond as soon as we’re back online the next working day.

Opening Hours

Day        Hours

Monday       9am - 5pm

Tuesday        9am - 5pm

Wednesday        9am - 5pm

Thursday        9am - 5pm

Friday        9am - 5pm

Saturday        Closed

Sunday        Closed

Customer Support

We’re always happy to help with your order, shade matching, or any questions about our products. During opening hours, you can reach our friendly team quickly through the following channels:

Contact Form

Email

Colour Match Form 

Whatsapp

Live Help Chat

We pride ourselves on fast, caring service - every message is answered by a real member of our Foxy Locks team (no bots here!).

About Our Hair Extensions

What Are Foxy Locks Hair Extensions Made From?

Every set of Foxy Locks hair extensions is crafted from the highest quality 100% human hair - carefully sourced for its exceptional softness, shine, and strength. Our Remy hair sets (Seamless Range, Volumizer Range & Tape hair extensions) ensures that all cuticles are kept intact and aligned in the same direction, giving a natural, silky smooth finish that blends beautifully with your own hair.

Our extensions are luxuriously thick from root to tip, giving you a fuller, more voluminous look with fewer pieces. This means effortless styling, long lasting wear, and that signature Foxy Locks confidence.

Learn more about our premium hair quality here.

Why Foxy Locks Clip In Hair Extensions Are the Best

Our Foxy Locks Clip In Hair Extensions set the standard for luxury hair extensions in the UK. We continuously refine and enhance our products - from follicle thickness to bond design - ensuring every set feels lightweight, comfortable, and completely natural to wear.

Each collection is created with innovation, craftsmanship, and care, making Foxy Locks the leading choice for luxury clip in hair extensions worldwide.

Discover what makes our extensions different.

Do You Quality Check Your Products?

Absolutely! Every single Foxy Locks product is hand checked and carefully packaged by our team in Cornwall. Before leaving our premises, each item goes through multiple quality control stages to ensure it meets our exacting standards - if we wouldn’t wear it ourselves, it doesn’t leave our hands.

How Long Do Foxy Locks Hair Extensions Last?

With proper care and maintenance, Foxy Locks Clip In Hair Extensions can last up to 5 months or longer - far exceeding the market average. This impressive longevity means fewer replacements, making your purchase both more sustainable and more cost effective.

To keep your extensions looking their best, we recommend following our Hair Care Guide.

Warranty & Product Guarantee

We proudly guarantee that all Foxy Locks products purchased directly from our online store are free from defects in materials or workmanship. If your item arrives faulty, we’ll gladly replace or refund it in line with the conditions below:

- The item must have been purchased through foxylocks.com.

- The item must be unused and in its original packaging.

- The return or exchange request must be made within 14 days of delivery.

If you believe your item is defective, please contact our Customer Support Team and we’ll be happy to assist you promptly.

The Foxy Locks Promise

From sourcing to styling, we’re dedicated to creating luxury hair extensions that look and feel truly exceptional. Every strand reflects our passion for quality, confidence, and beauty - so you can wear your Foxy Locks with pride.

Can I Alter My Clip In Hair Extensions?

We completely understand the excitement of wanting to personalise your Foxy Locks Clip In Hair Extensions to achieve your perfect look! 

You’re welcome to trim, tone, or style your extensions - but please note that any alterations are made at your own discretion. Once hair extensions have been worn, coloured, cut, or adjusted in any way, they can no longer be returned or exchanged.

To help you make the right choice, each set of Foxy Locks Clip In Hair Extensions (excluding Ponytails, Volumizers, and Tape Ins) includes a small sample weft. This allows you to check the colour match, thickness, and quality before opening the main compartment.

If the colour isn’t quite right, don’t worry - simply contact us and our friendly team will be happy to assist with an exchange, replacement, or refund, as long as the main compartment remains intact.

Before Making Any Changes

Many of our amazing customers love to customise their extensions for that flawless finish. However, once alterations have been made, the responsibility lies with you.

If you’re unsure about cutting, dyeing, or heat styling your extensions, please reach out to us before making changes. We’re always happy to offer advice and guidance so you can achieve your dream result with confidence.

Important Notes

Once the main compartment has been tampered with, or the product has been altered or modified, we’re unable to accept it back for a refund or replacement.

For full details on our Returns & Exchange Policy, please see the information below:

UK Domestic Returns

International Returns 

Our Promise

At Foxy Locks, we’re passionate about helping you feel your best with premium, natural looking hair. Whether you need help with a shade match, styling advice, or aftercare tips, our team is always here to support you - every step of the way.

Unsure Which Shade You Need? We’re Here to Help!

With pleasure - that’s what we’re best at! 

Choosing the right shade of Foxy Locks hair extensions is so important to getting that flawless, natural blend, and we’re here to make it easy.

You can get a free professional colour match through our Live Help Chat or via our dedicated Colour Match Page.

Our colour match service is one of the things our customers love most - it helps you find your perfect shade the first time, saving you the hassle of trial and error.

How Does Our Online Colour Match Service Work?

Our Foxy Locks Colour Match Service is designed to help you find the most accurate match for your natural hair. Here’s how to get started:

1. Take clear photos of your hair - ideally from the back, showing your full length from head to shoulders.

2. Make sure your photo is taken in natural daylight (but not direct sunlight) for the truest representation of your colour.

3. Upload your images through our Colour Match Form or send them via Live Help or Whatsapp. 

4. Our expert team will personally review your photos and recommend the perfect Foxy Locks shade for a seamless, natural look.

Tip: Natural lighting makes all the difference! Indoor lighting or camera filters can alter tones, so we always suggest stepping outside for the most accurate colour capture.

Whether you’re new to extensions or just exploring a new shade, our friendly team is always happy to guide you - so you can feel confident and gorgeous with your perfect Foxy Locks match. 

Hair Extension Aftercare Tips

Caring for your Foxy Locks Hair Extensions properly will help them stay soft, silky, and beautiful for as long as possible. Our extensions are made from 100% human hair, so they require gentle maintenance - just like your own hair.

Our Top Aftercare Tips

Wash only when needed - Around every 3 weeks is perfect, or when there’s noticeable product build up.

Use salon quality products - We highly recommend our Silk In A Bottle™ Shine Boosting Shampoo & Conditioner Duo, specially formulated to keep your extensions smooth, hydrated, and tangle free.

Always detangle before washing - Gently brush your extensions with a wide tooth comb or extension brush before wetting them.

Avoid excessive heat - Use a heat protectant spray when styling and avoid very high temperatures to maintain shine and strength.

Store with care - Keep your Foxy Locks Clip In Hair Extensions protected and tangle free by storing them in a dry, cool place, ideally in our Storage Case with Hanger for ultimate care and convenience.

How to Wash Your Hair Extensions

Washing your extensions correctly helps them stay fresh and silky for longer.

Follow our step by step guide for best results:

Read our full guide on how to wash hair extensions here

Can I Dye or Tone My Hair Extensions?

Since our extensions are made from real human hair, they can be dyed or toned, but we always recommend doing so with care.

Discover our expert advice to help you achieve the perfect colour safely:

Learn more about dyeing or toning Foxy Locks extensions here. 

The Foxy Locks Promise

With a little love and care, your Foxy Locks extensions will stay stunning, soft, and ready to style - giving you long lasting volume and confidence, day after day.

Share Your Foxy Locks Experience

We’d love to hear from you! Your feedback helps us continue to create premium hair extensions and ensures we keep delivering the best for our Foxy Locks community.

If you’re happy with your purchase, please take a moment to leave a review on one of our official pages:

Google Reviews

Trustpilot

Yotpo

Thank you for being part of the Foxy Locks family - we can’t wait to help you look and feel your best again soon! 💖

Shipping FAQ

Where do you ship?

We ship worldwide using Royal Mail. Please note, international orders may incur customs duties, which are the customer’s responsibility. Customs clearance can sometimes take up to 30 days.

How long does shipping take?

- UK Standard: 2-3 working days

- UK Next Day Delivery: Next working day

- International: 5-14 working days

Pre orders are shipped when stock arrives. Times are estimates and may vary due to manufacturing, shipping, or customs.

How do I track my order?

Once your order ships, you’ll get a tracking email. You can also check your order via Order History in your Foxy Locks account.

Tracking link:

Royal Mail

If you’re not home, couriers will attempt redelivery or leave the package at a depot or with a neighbour.

Do you offer fast shipping?

Yes!

- UK: Next working day via Royal Mail (fee applies)

Select fast shipping at checkout after entering your delivery address.

Customs & Duties

All international import charges are the customer’s responsibility. If a package is refused due to customs, refunds are only issued after the item is returned, minus customs fees, return postage, and original shipping. We offer a duties paid upfront service to the USA and select European countries. These countries include Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Spain and Sweden. Any other country will be required to pay the import charges upon customs clearance. 

Missing or Damaged Parcels

Contact us immediately if your order is missing or damaged. Claims times vary by courier:

- Deutsche Post: up to 8 weeks

- Royal Mail: up to 30 working days (UK) & up to 90 working days (international)

If your package shows as delivered, please check with neighbours before contacting us. Keep all packaging and paperwork for claims.

Order Amendments & Dispatch Issues

You have 30 minutes to amend or cancel an order after placing it

We may contact you if details are missing or items require special handling (e.g., PO Box restrictions, or overweight parcels)

Foxy Locks Return, Refund & Exchange Policy

We want you to love your Foxy Locks hair extensions, and our returns, refunds, and exchanges policy is here to make things as easy as possible while keeping hygiene and quality standards top priority.

UK Returns

If you are based in the UK, you can start your return via our UK Return Portal. Please read all instructions carefully before sending items back, and contact us first if you have any questions - we’re always happy to help.

International Returns

International customers must arrange their own shipping. Use our International Return Portal and follow all instructions carefully. If you’re unsure about the process, contact us for guidance - we’ll make it simple for you.

Can I return or exchange items if I change my mind?

Clip In Hair Extensions: Each set comes with a test weft section to check colour and quality. The hair in the main compartment must be unopened, unused, and with the hygiene band intact to qualify for a return or exchange.

Tape In, Ponytail & Volumizers: These items can be returned if unworn, unused, and in their original condition, even if the box has been opened to check colour or length.

Please note: Once tape in extensions are fitted, they cannot be returned. We recommend professional fitting for the best results.

Refunds

- If an item is faulty due to our error, you can return it free of charge. Once confirmed, we will issue a full refund or exchange. 

- For items returned under normal circumstances, UK returns via the portal incur a £3 fee, which will be deducted from your refund.

- Refunds are processed within 1-3 working days, with the refunded amount appearing in your account within 7-14 days.

Exchanges

Exchanges are available if the length or colour is not right for you.

UK exchanges: The first exchange is sent free of postage charges. Pleases use our return portal to create a pre paid shipping label

International exchanges: £7.50 standard shipping; Express upgrades are available.

Foxy Locks reserves the right to charge return fees in case of abuse of the returns system.

⚠️ Faulty Products

Contact [email protected] within 5 months of receipt for faulty items.

The complete set must be returned before a refund or exchange can be issued.

Faults reported after 5 months are outside the standard investigation period, but our team can still provide advice to help resolve issues.

❌ Sale Items

Sale items (outlet) are final sale and cannot be returned or exchanged.

💡 Key Notes

Always contact us first if you’re unsure about returns or exchanges.

Keep items in their original packaging and brand-new condition to qualify.

International customers are responsible for shipping costs unless the item is confirmed faulty.

Can I change my order?

If your order has not been dispatched then you can change your order, please do this by contacting us here. If your order has been dispatched then it will be required to facilitate a return. Please note last minute changes may not be possible so always try to let us know as quick as possible so we can assist you. 
 

Can I cancel my order?

As above, if your order has not been dispatched, and you contact us in good time then the order can be cancelled. We would then refund in full or straight cancel the order depending on the authorization status of the payment at the moment of the request.

Which payment types do you accept?

We accept all major credit and debit cards.

Mobile payment options Apple Pay & Google Pay.

Amazon Payments & PayPal.

Do you offer Buy Now Pay Later?

Klarna.

Are there any surcharges?

We do not apply any extra charges for any of the payment methods provided 

Do you offer gift cards?

We do offer gift cards, treat someone you love now with something unique from Foxy Locks.

Purchase gift cards here.

How long are gift cards valid for?

Gift cards are valid for 1 year (365 days).

Can I exchange a gift card for cash?

No, gift cards can not be redeemed for any cash value.

How do Foxy Locks discounts work?

Foxy Locks offer discount codes from time to time which can be used on the website, either in the Basket or the Checkout.  

We have different codes depending on which currency you would like to check out with.

You can choose £, € or $ as you prefer from the top of the website via the currency selector.  

Once currency is chosen, at the Basket or Checkout you can then input your codes in the following formats

Currency £ - add code as normal

Currency € - add EURO to the end of the code

Currency $ - add USD to the end of the code

What should I do if my discount code is not working at checkout?

We confirm that our discount codes are valid and should be working properly. If you are experiencing issues applying a discount code at checkout please reach out to us for assistance, and we will gladly help you through the process of placing your order with the discount applied.

What happens if my order history is not showing in my account?

We apologize for any inconvenience caused by the absence of your previous order history. Unfortunately, following a move to a new website platform, there was an error with the transfer of order history. We are unable to check orders prior to a certain date. Instead, we can offer colour matching assistance or any other help you might need. Please reach out to us for support.

What is a Pre Order?

A pre order is an order a customer places for an item that has not yet been released for sale or is out of stock. The idea for pre orders came because consumers found it difficult to get popular items in stores because of the items' popularity. Businesses then had the idea to allow customers to reserve their own personal product before its release.

Why Pre Order? What are the benefits ?

With demand high for our hair extensions, we place products on to pre order when they run out of stock, which means customers can reserve a set just for them which takes priority for dispatch as soon as we receive them. Be first in line and don't miss out by pre ordering.

How long does a Pre Order take to complete?

A pre order usually takes 2 -3 weeks to complete, sometimes faster and sometimes slightly later. You can always check with us via live help during this process and we will provide updates. As soon as it comes, we dispatch and email confirmation with tracking. All pre order release dates are subject to change depending on unforeseen delays. 

I have Pre Ordered a product but have since changed my mind?

You can cancel your pre order and receive a full refund if done so before the date of dispatch. There is no fee applied for making or cancelling a pre order. If you wish to amend or cancel your pre order, just reach out to us with your order number, and we will be happy to assist. 

I don't want to Pre Order - what are my options?

No problem, if you don't want to make a pre order and reserve a hot selling item, the next best thing to do is enter your email into the notify me section just under the pre order button on the products page (see image in next question below). This means that as soon as stock comes back in, after all pre orders have been allotted, we will then email you to let you know the product is in stock and you can purchase your chosen hair extensions.

Alternatively just contact us via one of our many contact options, and we will be happy to assist you in getting what you desire.

I did not make a Pre Order, why is my order status saying it is?

It is impossible to make a pre order on our website without knowing it. We only want people to pre order who really want to use the service. If you have made a pre order and no longer wish to receive the item, you can cancel free of charge and your item will go to the next in line. 

• The category Image thumbnail has a Pre order banner on it 
• The product page has no “Buy” button, only a “Pre Order Now” Button
  
  

I want to make a Pre Order -  How long until I receive my order?

Making a pre order and reserving one of our hot selling products is easy and trouble free but the main question most customers want to know is when will I receive my hair extensions.

From the point of ordering it can take between 10–12 weeks for us to dispatch your order. This can sometimes be faster or slower depending on various factors and all release dates are subject to change.

Once the item arrives with us and is checked and ready for dispatch, we will prioritize all pre orders and ensure they are sent first.

2 – 3 weeks is a long time to wait?

The approximate wait times are worth it, our hair is infinitely better than the rest and we actively check this fact. Foxy Locks hair extensions are a high-end luxury product and as such, our manufacturing processes make more effort to ensure that quality which means a little more of a wait time. The end product is worth the wait and more importantly, worth your money.

Can I contact you for updates?

Please do! The quickest way is to contact us from Live help, but you can contact us via any method and we will update you on the progress of your pre order. We may even have an alternative which is even more perfect for you, just reach out and the Team at Foxy Locks will help you 😊

Foxy Locks Reward Program

Referral Program

How do I earn points?

Full information on our Foxy Rewards here.

Join our Foxy Locks Affiliate program!

Foxy Affiliates earn commission for every sale made using their unique links when posting on social media channels . By promoting your Foxy Locks extensions, lashes, and hair care products, you can earn money whilst showing off the products you already use and love!

How do I sign up to be a Foxy Affiliate?

What do I get for becoming an affiliate?

For each validated sale you will get

• 8% Commission, with an average order value of £120
• A chance to become a Foxy Locks Ambassador
• The opportunity to be featured on our social media platforms, boosting your reach and exposure
• Ability to track your results, optimise your strategy, and maximise revenue potential

How does it work?

• Join our Affiliate network on AWIN
• Generate your personalised Affiliate link
• Attach your personalised link to your social posts, stories, and videos
• Start earning!