<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><p>We ship worldwide using DHL Express &amp; Royal Mail within the UK. &#xA0;These shipping products are the best on the market and provide the most reliable experience overall with 99% of all customers having no issues in transit.&#xA0;</p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: 500; line-height: inherit;">Approximate</strong><strong style="box-sizing: border-box; font-weight: 500; line-height: inherit;">&#xA0;Delivery Times:</strong></span></p><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;"><strong>UK</strong> &#x2013; 2 to 3 working days. (Express 1 Day Service available)&#xA0;</span></p><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong id="isPasted">INTERNATIONAL EXPRESS</strong>&#xA0; - 2 to 3 working days</p><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;"><strong>EUROPE STANDARD</strong> - 5 to 10 working days (Please be aware your delivery may be subject to delays due to custom clearance processing in your country)</span></p><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box;"><strong>WORLDWIDE STANDARD</strong> &#x2013; 7 to 14 working days (Please be aware your delivery may be subject to delays due to custom clearance processing in your country)</span></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>Tracking is emailed to the customer once the order is dispatched, so please make sure your email address is correct when placing the order.&#xA0;</p><h3 id="high-value-international-orders"><strong>High Value International Orders</strong></h3><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px}
</style><p>If your order is of a high value (&#xA3;350 or higher), your order must be dispatched with DHL Express shipping and High Value Insurance. Any order over the value of &#xA3;350 and standard shipping has been selected cannot be processed or dispatched.</p><p>Our team will contact you prior to dispatch to arrange payment for your upgrade and insurance. &#xA0;</p><p>Your order will not be dispatched until payment is received.&#xA0;</p><p>&#xA0;</p><p><br></p><h3 id><br></h3>

Shipping

<h3 id="return-refund--exchange-policy"><strong>Return, Refund &amp; Exchange policy</strong></h3><p>You can start a return from our UK Return Portal found below. Make sure you read all info on that page before sending back to us and ensure you contact us first before you initiate a return. If you are unsure about anything, just contact us and we will be happy to assist.</p><p><a href="https://foxylocks.com/uk-returns/"><span style="font-size: 24px;">UK Return Portal</span></a></p><p>If you wish to return or exchange a product, and you are based internationally then please use the return portal below, and <strong>please note the process is different to the information found on this page</strong>, so please read the info on the international returns page fully before returning any items. Again, if you are in any doubt, just reach out and we will be happy to assist you.</p><p><a href="https://foxylocks.com/returns/"><span style="font-size: 24px;">International Return Portal&#xA0;</span></a></p><h3 id="can-i-returnexchange-items-if-i-change-my-mind"><strong>Can I return/exchange items if I change my mind?</strong></h3><p>Our Clip in hair extensions do come with a test weft section that you can open and this is used to gauge the quality and the colour. The item main compartment needs to be unopened and the product unused with the security seal intact if you wish to return for a refund or exchange. Due to hygiene reasons this is non-negotiable.&#xA0;</p><h3 id="isPasted"><strong>If I have ordered Tape Ins, a Ponytail or Volumizer can I still return?</strong></h3><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our Tape In, Volumizer and Ponytail boxes will not be sealed shut with a hygiene seal like our clip ins. We understand that you may need to open the box to check the colour, length, and quality etc&#x2026; These items can be returned as long as they remain unworn, unused and in the same brand-new condition as sent!</p><h3 id="do-you-offer-refunds"><strong>Do you offer refunds?</strong></h3><p>We do, if an item is faulty due to an error on our part then the customer can return the item for free, and we will confirm the issue. Once checked and confirmed, if a refund is then required we will refund in full.</p><h3 id="isPasted"><strong>How long do returns take to be processed?</strong></h3><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow approximately 1-3 working days for your return to be processed by our team. Once your return has been processed, you will be notified via email! Refunds can take approximately 7 working days to appear back into your account.</p><h3 id="isPasted"><strong>Do I have to pay to for the return?</strong></h3><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">UK returns made through our portal cost &#xA3;3, this charge will be deducted from your refund total. We do not operate a free return Service.</p><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In the event that we find that the product is faulty, and you require a refund, you will be refunded in full including original outbound shipping. Or we will contact you as per your requirement to facilitate a replacement / exchange being sent with upgraded shipping. Original shipping fees are non-refundable.</p><h3 id="isPasted"><strong>Can I return for an exchange?</strong></h3><div style="box-sizing: border-box; margin: 0px; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes, we will happily exchange your product if the length or colour is not suitable! Please complete the return/exchange form to let our team know the new item you require. If returning for an exchange, we will send the first new item back to you free of any postage charge. &#xA0; If you have used a return shipping label from our portal, our team will contact you to collect payment of &#xA3;3 before your new item can be sent. Foxy Locks reserves the right to charge return fees to anyone found abusing the system.</div><p><br></p><h3 id="isPasted"><strong>I think my item is faulty, what should I do?</strong></h3><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Should you find a fault with your product within the first three months of receipt, please contact us at <a href="mailto:help@foxylocks.com" style="box-sizing: border-box; background-color: transparent; color: rgb(19, 19, 19); line-height: inherit; text-decoration: underline; transition: color 0.15s ease 0s;" title="help@foxylocks.com">help@foxylocks.com</a>, so we can assist you. Any fault brought to our attention after 3 months of the day of receipt falls outside of our return for investigation period, so this is unable to be accepted. In this case, our team will provide further advice on how to resolve the issues you are experiencing. Please note that we will require the faulty item to be returned to us before any refund or exchange can be offered. We do not refund or exchange without the product being returned for investigation. The complete set must be returned to us before we can begin an investigation.</p><h3 id="can-i-return-a-sale-item"><strong>Can I return a sale item?</strong></h3><p>No, Sale items can not be retuned and are bought on the basis that the sale is final.&#xA0;</p>

Returns & Exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>If your order has not been dispatched then you can change your order, please do this by&#xA0;<a href="https://foxylocks.com/contact-us/">contacting us</a> here. If your order has been dispatched then it will be required to facilitate a return. Please note last minute changes may not be possible so always try to let us know as quick as possible, so we can best assist you.&#xA0;<br>&#xA0;</p><h3 id="can-i-cancel-my-order"><strong>Can i cancel my order?</strong></h3><p>As above, if your order has not been dispatched, and you contact us in good time, then the order can be cancelled by contacting us. We would then refund in full or straight cancel the order depending on the authorization status of the payment at the moment of the request.</p><p><br></p>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We accept all major credit and debit cards&#xA0;</p><p>Mobile payment options Apple Pay &amp; Google Pay</p><p>Amazon Payments &amp; PayPal</p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p id="isPasted">We offer the below options</p><p><a href="https://foxylocks.com/klarna/">Klarna</a></p><p>Clearpay</p><p>PayPal Pay Later&#xA0;</p><h3 id="are-there-any-surcharges"><strong>Are there any surcharges</strong></h3><p>We do not apply any extra charges for any of the payment methods provided&#xA0;</p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>If the refund is the result of a return then p<span id="isPasted" style="color: rgb(19, 19, 19); font-family: Jost, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">lease allow approximately 1-3 working days for your return to be processed by our team. Once your return has been processed, you will be notified via email! Refunds can take approximately 7 working days to appear back into your account.</span> </p><p>If the refund is the result of cancellation before shipping then it should be within 1-2 days from requesting a refund.</p><h3 id><br></h3>

Payment

<h3 id="do-you-offer-gift-cards"><strong>Do you offer gift cards?</strong></h3><p>We do offer gift cards, treat someone you love now with something unique from Foxy Locks.</p><p><a href="https://foxylocks.com/giftcertificates.php">Purchase gift cards here </a></p><h3 id="how-long-are-gift-cards-valid-for"><strong>How long are gift cards valid for?</strong></h3><p>Gift cards are valid for 1 year (365 days)</p><h3 id="can-i-exchange-a-gift-card-for-cash"><strong>Can I exchange a gift card for cash?</strong></h3><p>No, gift cards can not be redeemed for any cash value.</p>

Gift cards

Foxy Locks offer discount codes from time to time which can be used on the website, either in the Basket or the Checkout. We have different codes depending on which currency you would like to check out with. You can choose £ or $ as you prefer from t

<h2 id="how-do-foxy-locks-discounts-work">How do Foxy Locks Discounts Work?</h2><p>Foxy Locks offer discount codes from time to time which can be used on the website, either in the <strong>Basket</strong> or the <strong>Checkout</strong>. &#xA0;</p><p>We have different codes depending on which currency you would like to check out with.</p><p style="text-align: left;">You can choose &#xA3; or $ as you prefer from the top of the website via the currency selector. &#xA0;<img src="https://attachments.gorgias.help/wokw/hc/re8e/2d9179a8-ad8d-4622-ad93-94b4fc85dd3c-134d741f-30d9-4387-a95d-d7aca6d33f09.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></p><p style="text-align: left;">Once currency is chosen, at the Basket or Checkout you can then input your codes in the following formats</p><p style="text-align: left;">Currency <strong>&#xA3;</strong> - add code as normal</p><p style="text-align: left;">Currency <strong>$</strong> - add USD to the end of the code</p><p style="text-align: left;"><img src="https://attachments.gorgias.help/wokw/hc/re8e/1da2172d-c52e-4cb3-85b2-2ae738a8064e-5b39ead7-6c11-4ce0-82ee-ebe323d4e058.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></p><p><br></p>

Ordering

Shipping

Returns & Exchanges

Changes & cancellations

Payment

Gift cards

Discount Codes