See some commonly asked questions regarding Pre ordering with Foxy Locks and find out more.

<h3 id="what-is-a-pre-order">What is a Pre order?</h3><p>A pre-order is an order a customer places for an item that has not yet been released for sale. The idea for pre-orders came because consumers found it difficult to get popular items in stores because of the items&apos; popularity. Businesses then had the idea to allow customers to reserve their own personal product before its release.</p><h3 id="why-pre-order-what-are-the-benefits-">Why Pre Order, what are the benefits ?</h3><p>With demand high for our hair extensions, we place products on to Pre order when they run out of stock, which means customers can reserve a set just for them which takes priority for dispatch as soon as we receive them. Be first in line and don&apos;t miss out by Pre ordering.</p><h3 id="how-long-does-a-pre-order-take-to-complete">How long does a Pre Order take to complete?</h3><p>A pre-order usually takes 10 -12 weeks to complete, sometimes faster and sometimes slightly later. You can always check with us via live help during this process, and we will provide updates. As soon as it comes, we dispatch and email confirmation with tracking.&#xA0;</p><h3 id="i-have-pre-ordered-a-product-but-have-since-changed-my-mind">I have Pre ordered a product but have since changed my mind?</h3><p>You can cancel your Pre order and receive a full refund if done so before the date of dispatch. There is no fee applied for making or cancelling a pre-order. If you wish to amend or cancel your pre-order, just reach out to us with your order number, and we will be happy to assist.&#xA0;</p><h3 id="i-dont-want-to-pre-order---what-are-my-options">I don&apos;t want to Pre Order - what are my options?</h3><p>No problem, if you don&apos;t want to make a pre-order and reserve a hot selling item, the next best thing to do is stick your email into the <strong>notify me</strong> section just under the pre-order button on the products page (see image in next question below) This means that as soon as stock comes back in, after all pre-orders have been allotted, we will then email you to let you know the product is in stock, and you can purchase your chosen hair extensions.</p><p>Alternatively just contact us via one of our many contact options, and we will be happy to assist you in getting what you desire.</p><h3 id="i-did-not-make-a-pre-order-why-is-my-order-status-saying-it-is">I did not make a Pre Order, why is my order status saying it is?</h3><p>It is impossible to make a pre-order on our website without knowing it. We only want people to pre-order who ready want to use the service. If you have made a pre-order and no longer wish to receive the item, you can cancel free of charge and your item will go to the next in line.&#xA0;</p><ul style="margin-left: 20px ;"><li style="text-align: left;">The category Image thumbnail has a Pre order banner on it&#xA0;</li><li style="text-align: left;">The product page has no &#x201C;Buy&#x201D; button, only a &#x201C;Pre Order Now&#x201D; Button<br><br></li></ul><p style="text-align: center;"><img src="https://uploads.gorgias.io/30BVo7vMja2rvzmQ/undefined-98a390e6-298c-4a02-8bb4-9e0a54fe12da" style="width: 294px;" class="fr-fic fr-dii"></p><p><br></p>

Pre Order FAQ's

Pre-ordering with Foxy Locks is the best and easiest way to ensure you are first in line for our hottest products.

<h3 id="i-want-to-make-a-pre-order---how-long-until-i-receive-my-order">I want to make a Pre Order - &#xA0;How long until I receive my order?</h3><p>Making a pre-order and reserving one of our hot selling products is easy and trouble free but the main question most customers want to know is when will I receive my hair extensions.</p><p>From the point of ordering it usually takes between 10&#x2013;12 weeks for us to dispatch your order. This can sometimes be faster or slower depending on various factors.</p><p>Once the item arrives with us and is checked and ready for dispatch, we will prioritize all pre-orders and ensure they are sent first.</p><h3 id="1012-weeks-is-a-long-time-to-wait">10&#x2013;12 weeks is a long time to wait?</h3><p>The approximate wait times of 3 months are worth it, our hair is infinitely better than the rest and we actively check this fact. Foxy Locks hair extensions are a high-end luxury product and as such, our manufacturing processes make more effort to ensure that quality which means a little more of a wait time, <strong>the end product is worth the wait and more importantly, worth your money</strong>.</p><h3 id="can-i-contact-you-for-updates">Can I contact you for updates?</h3><p>Please do, the quickest way is to contact us from Live help, but you can contact us via any method, and we will update you on the progress of your pre-order, we may even have an alternative which is even more perfect for you, just reach out and the Team at Foxy Locks will help you <span class="fr-emoticon fr-deletable">&#x1F60A;</span></p>

Pre Order Dispatch Times

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Foxy Locks

Want to know more about Pre-ordering / Back-ordering with Foxy Locks then check out our handy guide here.

Pre Orders

Pre Order FAQ's

Pre Order Dispatch Times